What does accreditation to Quality Assurance mean for our customers?

First National Real Estate has developed the best systems and documented procedures to make sure that every customer:

  • Is assured of working with an established and reputable company
  • Experiences excellent customer service
  • Achieves the highest possible price for their property
  • Receives effective, regular and informative communication
  • Encounters a friendly, co-operative and experienced team
  • Uncovers no nasty surprises

To achieve Quality Assurance accreditation, First National Real Estate members must:

  • Attend a comprehensive training programme
  • Develop systems and documented procedures to describe all aspects of the business
  • Develop and document office management systems
  • Submit their office procedures manual to a quality systems auditor
  • Regularly review and update their quality system
  • Attend on-going training to keep up to date and identify opportunities for improvement

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