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What services can I expect when renting a holiday home?

Services provided with the bach rental will differ from property to property. If there is anything that you are unsure of, contact the holiday home owner or agent before signing any written agreement. Things you may want to clarify include:
  • Does the owner have the right to enter the property while you are living there? If so under what circumstances?
  • Is the holiday home accommodation rated in accordance with any classification system (e.g. Tourism New Zealand’s Qualmark)?
  • Is the holiday home accommodation serviced, and if so how often and when?
  • Will the electricity be on when you arrive at the property? Is it included in the rental price, or does it operate on a coin meter basis or similar?
  • Is there anything in the property that cannot be used or are there any facilities that are shared with other properties / tenants?
  • Is the holiday home accommodation fully furnished including cutlery, bedding, and kitchen equipment?
  • How close is the bach or holiday home to local points of interest and transport?
  • If there are any disputes, how will these be settled?  Does any formal dispute resolution system exist?
  • Will there be manuals and instructions for using appliances available in the property when you arrive?
  • Who do you call in the event of a problem or an emergency relating to the property?
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