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As a landlord of a holiday home, what services should I be supplying to my tenants?

All tenants must be provided with the keys to your bach or holiday home. Landlords should also specify (in writing) the services and facilities, if any, that are included in the rental price. Some commonly provided services include:
  • Electricity, gas, water and local phone calls. 
  • Cleaning services.
  • Gardening.
  • Sky TV.
  • Broadband internet.
  • Laundry services.
While some customers enjoy a traditional and basic kiwi bach experience, other guests (especially from overseas) may be expecting more high-end facilities such as:
  • Modern kitchens and bathrooms.
  • Quality furniture and soft furnishings.
  • Luxury sheets, towels, and pillows.
  • Contemporary appliances (Flat screen TVs, computer games, modern kitchen and laundry appliances).
  • Adequate air conditioning and heating systems / pumps.
  • Outdoor dining and cooking areas / barbecues.
If your holiday home has these features, it’s a good idea to advertise them prominently.  These features may persuade tenants to choose your accommodation over other properties, or to pay a higher price to rent your accommodation.
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